Frequently asked questions

Closing asks for confirmation first. If the window still closed, open the till again — the unfinished ticket is restored with the same items. You do not have to start the sale over.

Yes. Everything lives in a local database on the till, so selling, refunding, printing and closing shifts all work with the network unplugged. The only feature that needs a connection is ZATCA Phase 2 submission, and failures there are queued and retried rather than lost.

In a SQLite database file inside your Windows user profile, under AppData. Nothing is sent to us. You can copy that file anywhere as a backup.

Settings has a backup button that writes a copy of the database to a folder you choose, plus a health check and an optimise tool. Restoring is a matter of putting the file back. Copy the backup to a USB drive or a cloud folder so it is not on the same machine as the original.

Not yet. Each installation has its own database. You can export the catalogue from one till and import it into another, but there is no live multi-till sync.

The app is built on Electron so it could, but only a Windows installer is built, tested and supported today.

Yes, with the separate Windows 7 installer on the download page. The Windows 10 and 11 setup will not start on Windows 7. The Windows 7 build does not update from inside the app, and OneDrive backup is not available because Microsoft no longer provides the OneDrive app for Windows 7. If the Start menu shortcut shows Unspecified error, install this Windows 7 setup again over the current copy.

14 days, starting the first time you open the app, with every core feature unlocked. No card, no sign-up.

Per till. Each licence is bound to one machine's Device ID.

No. Send us the new machine's Device ID and we will reissue the key.

Nothing is deleted. If it is an add-on you lose that module only. If it is the core licence the app opens on the Licence screen, and everything comes straight back when you renew.

No. Delivery is a paid add-on. Without it the Delivery button and the Deliveries screen stay locked. Walk-in counter sales are unchanged.

No. Eyewear retail is a paid add-on for optical and sunglasses shops. Without it the eyewear fields, bundles and the Eyewear sales report stay hidden, and products, the till and stock behave exactly as before.

Only if ZATCA has told you that you are in scope for the integration phase. Phase 1 QR codes are in the core licence and satisfy the generation requirement on their own.

Usually under half an hour per till, most of which is copying details from the ZATCA portal. The wizard remembers where you got to if you have to stop.

The app does. If the customer on the ticket has a VAT number it becomes a standard tax invoice; otherwise it is simplified. In Bahrain a sale over BD 500 is a full tax invoice as well, and Walk-in cannot settle it.

Simplified invoices are signed and queued, so the queue at your counter keeps moving. Standard tax invoices have to be cleared before they can be issued, so those wait, which is a rule of the scheme rather than a limit of the app.

Any USB scanner that behaves as a keyboard, which is nearly all of them. Plug it in and scan into the checkout search box. No driver or configuration needed.

Anything Windows has a driver for. Pick 58 mm or 80 mm for a receipt, or A4 for a full-page invoice, then use the test print to check it before opening.

Yes, if the drawer is wired to a receipt printer. Turn on the kick in Settings → Printing, pick a command that matches the printer (Epson, Star, or hex from the manual), and use Test kick before you open.

Yes. Settings → Customer display drives a second Windows monitor: welcome and promo slides while idle, the live ticket and totals during a sale, then a thank-you (and the change). You can lock that screen to Arabic or English independently of the cashier, or preview it on this PC if you only have one monitor.

Yes. Settings → Customer display has a Pole display card for a 2-line COM or USB-serial VFD. It shows the last item and total during a sale, then thank-you and change. Pick the port and start with the CD5220 command set, then use Send test lines.

Open Purchases from the home screen (Stock permission). Add lines, save a draft if you are still checking, then Receive stock. That posts inventory, numbers the document, and refreshes unit cost. Single items without a supplier bill can use Stock → Stock adjustment (Qty).

Activate the Delivery add-on, tap Delivery on the checkout, look up the caller by phone, confirm the drop, then confirm items, print a pick slip, confirm picked, and hand the bag to a driver. Settle cash, card or already paid when they report back. That is when the tax invoice is issued.

Yes, with the Eyewear retail add-on. Open the product, set Bundle to With included items, and add the case and cloth. Each sale then takes the pair and its included items out of stock. Choose Kit instead for a set that has no stock of its own.

Yes. Scan a label printed by the scale, or connect a serial or network scale in Settings → Weighing scale and use the live weight on the Enter weight pad. Products sold by weight must be marked Weighed.

Yes. Set a credit limit on the customer, attach them to the ticket, and use the On account tender for all or part of the total. Credit payments on the POS menu collects Cash or Card against open invoices. Walk-in cannot charge, and the till blocks sales over the limit.

Yes, fully, including right-to-left layout and an Arabic font. Each user picks their language at sign-in and it can be changed at any time in Settings.