Guide
Guide
From installing the app to closing the till at the end of the day.
Everything here has been written against the shipping app. If a screen looks different from the description, check which version you are on.
Start here
Getting started
Catalogue and stock
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Building your catalogue
Categories, products, barcodes, tax rates and images — the list your till runs on.
5 min read
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Importing products from Excel
Load a whole catalogue from a spreadsheet, and read the results report properly.
4 min read
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Stock levels and counts
See what is on hand, adjust quantities with a reason, and run a stock count.
3 min read
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Selling items by weight
Configure scale-printed barcode labels so weighed products ring up correctly.
4 min read
Daily operations
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Your first sale
Ring up a ticket end to end, from adding the first line to printing the receipt.
5 min read
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Customers and tax invoices
Keep customer and supplier records, and understand when a sale becomes a standard tax invoice.
4 min read
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Promotions
Set up percentage or fixed-amount discounts against a product or a category.
3 min read
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Shifts and end of day
Open a shift with a float, record cash movements, and close the drawer with a counted denomination breakdown.
5 min read
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Documents, voids and the audit log
Find any past sale, reprint or void it, and see who voided what and why.
4 min read
ZATCA setup
Administration
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Users and permissions
Give each person their own sign-in and control exactly which screens they can open.
4 min read
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Receipt printer setup
Configure a 58 mm, 80 mm or A4 printer, test it, and set automatic printing.
4 min read
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Activating your licence
Find your Device ID, activate a key, and understand what happens when a subscription ends.
4 min read
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Backups and database health
Copy your database somewhere safe, check it for problems, and keep it fast.
4 min read
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Troubleshooting and the crash log
Diagnose common problems, read the crash log, and give support what it needs.
5 min read